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How We Use Your Personal Information, we have clarified use limitations with respect to certain types of personal information, such as via SMS or APIs.

International Data Transfers, we have updated the section titled  Liability for Onward Transfer with a mention of the UK extension to the EU-U.S. DPF and the Swiss-U.S. DPF.

International Data Transfers, we have updated the section titled Lawful Requests for Personal Information to clarify we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

RingCentral, Inc. and its worldwide affiliates and subsidiaries (collectively “RingCentral”, “us”, “we”, “our”) are committed to protecting your privacy while providing you with a positive experience on our website and in using our products and services.

This Privacy Notice (“Notice”) explains our privacy practices and provides information on how and why we collect, use and share your personal information through our interaction with you in relation to our products and services, when you visit our websites, and associated sub-domains ("Website"), when you use our desktop, IP desk phone, mobile applications, our integrated business apps or our lab solutions ("Apps") or when you use our cloud communications and collaboration solutions ("Services"). The Notice also describes choices that may be available to you regarding use, access, deletion and correction of your personal information.

Additional information on our personal information practices may be provided in supplemental terms and conditions, supplemental privacy statements, or notices provided prior to or at the time of data collection.

We use your personal information for the following purposes, to: Communicate with you; Verify your identity to prevent fraud in compliance with applicable law; Create your account; Provide you with RingCentral Services including respond to your requests for support; Develop and improve the RingCentral Services; Manage your order and our customer relationship; Market and advertise our Services; Perform surveys; Provide internal training and ensure quality assurance; Improve and optimize your interactions with our teams; Connect you to and optimize your experience using our Website, Apps, and Services; Provide customers dashboards and reports; Conduct fraud and threat analysis and, detect and prevent spam or unlawful or abusive activity or other violations of our Acceptable Use Policy; Monitor performance  of our data centers and networks; Conduct analytics to improve RingCentral’s Website, App and Service performance; Personalize your experience with our Websites, Apps and Services; Comply with applicable law including those regulating call detail records; and Perform billing for our Services.  

We may use artificial intelligence, machine learning, or other similar technology to provide, maintain, support, and improve our Services and our interactions with you. 

We do not pass any individual's consent to receive SMS from RingCentral to any third party. We do not share phone numbers with third parties for the purpose of allowing those third parties to send SMS.

Have a question or comment? We'd love to hear from you! Get in touch with us via phone, email, or stop by and say hello.